Managed IT Services
Managed IT services built around your practice
WIT provides comprehensive managed IT for AEC and design-led businesses: responsive support for your people, proactive care for your systems and clear strategic guidance for your leadership team, all on a monthly fee that scales with your headcount and network scope. No surprise costs.
The challenge
Sound familiar?
Support that doesn’t understand your tools
Generalist helpdesks can reset a password, but they rarely understand Revit worksharing, BIM coordination or why a rendering queue matters the night before a submission.
Reactive firefighting
If your IT provider only appears when something breaks, disruption is being managed after the fact rather than prevented.
Unpredictable costs
Ad-hoc billing and surprise project fees make it difficult to budget for technology as your practice grows.
No strategic direction
Without a technology roadmap, decisions about hardware, cloud, storage and security are made piecemeal, usually under deadline pressure.
How WIT helps
Proactive, predictable IT support for your whole practice
Our standard support services are provided on a monthly fee basis that scales with your employee numbers and network scope. That single fee covers day-to-day support for your team, remote and on-site, alongside the unglamorous work that keeps problems from happening in the first place: monitoring, maintenance, patching and capacity planning.
Because we work almost exclusively with architecture, engineering, construction and design businesses, our engineers already understand the software, file sizes and deadline patterns that shape your working week. Support conversations start from context, not from scratch.
Every managed client also receives strategic input: regular reviews, a clear technology roadmap and honest advice about where to invest and where not to.
What you gain
- One predictable monthly fee, no surprise costs
- Fewer incidents through proactive maintenance
- Faster resolutions from engineers who know AEC workflows
- A documented, well-managed IT estate
- Clear technology strategy and budgeting
- Support across Windows, macOS and Linux
Capabilities
What’s included
Helpdesk and on-site support
Responsive UK-based support for Windows, macOS and Linux users, remotely and at your offices.
Proactive monitoring
Infrastructure monitoring and maintenance that identifies failing hardware, capacity issues and anomalies before they interrupt work.
Infrastructure management
Design, documentation and management of servers, storage, networks and endpoints across single or multiple offices.
Backup and disaster recovery
Layered backup with tested recovery procedures, so a bad day doesn’t become a lost project.
Patch and lifecycle management
Structured updates for operating systems and applications, with hardware refresh planning built in.
Strategic IT planning
Roadmaps, budgeting support and vendor guidance aligned to your practice’s growth and project pipeline, including where AI genuinely fits and where it does not.
In practice
How this plays out in AEC work
Deadline-critical submissions
Monitoring and rapid escalation paths that recognise a planning submission or bid deadline is not the moment for “turn it off and on again”.
Project file infrastructure
Storage and network design tuned for large Revit, CAD and point-cloud files shared across teams and offices.
Studio moves and fit-outs
IT planning and delivery for office relocations, new studios and expanding project teams.
FAQs
Common questions
How is your monthly fee calculated?
Fees scale with your employee numbers and the scope of your network, so pricing stays proportionate as you grow. There are no surprise costs for day-to-day support.
Do you support Macs and Linux as well as Windows?
Yes. WIT supports Windows, macOS and Linux environments, which is common in design-led practices running mixed estates.
Can you work alongside an internal IT person or team?
Yes. We regularly provide co-managed arrangements, handling monitoring, escalation, projects or strategy alongside internal staff.
What happens when something breaks out of hours?
We agree escalation and out-of-hours arrangements with each client based on their working patterns and deadlines. Talk to us about the cover your practice needs.
Let’s make technology work better for your practice
Tell us about your current setup, challenges and future plans. We will help you identify the right next steps.